|Making A Purchase |
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept payment by either credit/debit card, or PayPal. We accept Visa, MasterCard, Discover, American Express, and Paypal. We do not charge any transactions fees for electronic payments. Check, Wire, and ACH payments can also be accepted with prior authorization. If you are shopping from Europe or elsewhere, place your order and your credit card company will convert the transaction to your own currency.
When order confirmation is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for any reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling |
Most products are shipped same or next day. Some products are shipped direct from the manufacturer. If so, delivery should be expected in 7-10 business days from the time your order is processed. All products are shipped brand new and insured. If you receive damaged merchandise, you must notify the shipping agent (UPS, FedEx) immediately, or do not accept the damaged shipment. In the event you receive damaged goods, please notify us so we can get the exchange process started, and get a replacement product to you as soon as possible.
|Delivery Schedule |
All orders are processed same or next business day, excluding holidays. Most orders are received within 7-10 business days from the time your order was processed. Tracking details are typically forwarded to your email. International orders are generally received in under 15 business days.
|Back Orders |
If a purchase is made for an item currently out of stock, that purchased is placed on back order. Back ordered items will be shipped immediately once they become available. You will be notified via email or phone regarding the back order status. At that time you can elect to continue waiting for your product to become available, or you can choose to cancel your order for a refund of the full purchase amount.
|Tax Charges |
For orders made from within the United States, sales tax will be applied to all applicable States. Some products have sales tax amounts included in the purchase price.
|Credit Card Security |
All payment transactions are processed using an integrated end-to-end encryption to ensure your data is kept safe. We maintain strict compliance with Payment Card Industry Data Security Standards (PCI DSS). Your payment details are never shared or sold to 3rd party marketing services.
We guarantee your satisfaction. If you are not satisfied with your purchase, it may be returned, less the shipping and handling charges. All Products are guaranteed, and sold with a warranty from the manufacturer.
All products are shipped in new condition unless otherwise indicted. Orders are shipped, insured for value. All returns must be pre-approved by A. Steele Company. Please provide your order number when making any return request. All items returned must be in same condition as received, with all packing materials intact. We will not accept damaged or used goods. Unless directly specified from A. Steele Company, the customer is responsible for all return shipping charges. Cancelled orders may be subject to a 3% cancellation fee. Please call (800) 693-3353 if you have any questions or concerns regarding a return.
|Need To Reach Us?|
Call (800) 693-3353
Fax (352) 503-3400
Or write to us at:
A. Steele Company
5336 S. Oldfield Avenue
Homosassa, FL 34446 USA